Testimonials

"As I was leaving your facility yet again from one of my daily visits to Betty, I thanked God for how blessed Betty is to be living in D.H. Of course she'd rather live at home. Who wouldn't? But I've noticed now that, more and more Betty calls D.H. "home." She and I often talk about the general "soft feeling" of the place. The staff is always so gentle and pleasant! Having been a pastor's wife for over 40 years, you can believe me that I have visited my share of "rest homes," "retirement centers," call them what you will. And never have I experienced a staff such as yours. They are ALWAYS pleasant, helpful, and just generally good to be around. (Just in case you wonder, I've also come to visit later in the day. So it's not just the a.m. shift I'm talking about.) A couple of days ago I asked Betty and Myrt, "Doesn't any of the staff around here EVER feel crabby, or have a bad day?" They looked at each other, thought about it for a moment, and then both said,"No." Okay then.        

"I'm not sure how many Cascade Living Group employees have actually been able to personally experience "The Experience" as you have called it.  I also had the "privilege" of experiencing life as a family member at two of our competitors prior to coming to Desert Hills.

It goes without saying that I have been a fan of Desert Hills for a long time.  Not because it is a pretty building, not because of the furnishings, and not because it is close to my home.  What really stood out to me as a family member was how I was treated.  I was not the person with dementia, but Desert Hills cared enough to be concerned about how I was doing, as well as my mom.  I expected when I made the decision to move Mom to Desert Hills that she would be well cared for. What I didn't anticipate was the concern shown for me, the family member. It is this compassion, this attitude and this passion that I hope we all can capitalize upon.  It won me over, and I'm sure there are are many more families out there that need us, just as much as I did."

– Jane Farmer Community Relations Director Desert Hills Memory Care

"I was very pleased to hear that the Desert Hills Memory Care Center recently received the Excellence in Care Award by the Alzheimer's Foundation of America! I would like to add my most sincere congratulations and appreciation for a job well done.

I am sure the characteristics of dedication and achievement recognized by this distinction will help to ensure your center's success in future endeavors. It is an honor to represent an outstanding citizen such as yourself."

Read the full letter from the Senator

– Sen. John J. Benoit, 37th District

"The family of Veronica Cunningham thank you for the Love and Compassion you showered upon Veronica as you cared for her. May the Lord Bless you as you continue to lovingly care for others.

My Aunt Veronica had vascular dementia. Veronica was an avid walker and her mind told her to keep moving long after she wasn't able to safely do so.  She didn't understand this.  The assisted living facility where she lived didn't understand this. But Desert Hills Memory Care Center did understand this!"

Read the full letter

– Robin P.

"We admire the work the Desert Hills' team does for families, so we'll sure keep sending them to knock on your door."

– Kay - Daybreak Adult Day Services

"We visited several residential care facilities before entrusting mother to Desert Hills Memory Care, which was recommended by the family of a resident. Gratefully, there was no institutional appearance to turn us away. Instead an airy, bright, cheerful, resort-like ambiance greeted us. Mature trees swaying in a light breeze, potted plants, a relaxed, cozy and inviting hotel guest services lobby; a plate of cookies on the counter. We were immediately put at ease. Appearance versus staff: It was the people! Cheerful, helpful, always willing to serve. We chose your facility for those reasons.

Mother is blessed to be cared for by gentle, patient professionals. Mother's laundry is expertly done, her clothing is accounted for and returned to her - not mixed in or lost with the general populous. Her room is always clean, housekeeping regularly done on a weekly basis. The food is appetizingly served and a nutritious diet followed, but dishes are returned to the kitchen and replaced if not to Mother's liking. Mother is surrounded by her own belongings and furniture in a beautiful private room with a view. All the common areas shine, very inviting.

From the very beginning, staff set out to familiarize themselves with mother's medical/physical condition, wants and needs and have unfailingly sought to meet these. She is catered to. The work is hard but staff make it seem effortless and always with a smile. Mother has six children, 13 grandchildren and 11 great-grandchildren, a sister and brother, nieces and nephews, thus many, many visitors. It is a great relief all concerns are addressed immediately. We receive nothing but positive feedback. When asked, Mother always answers, 'They can't do enough for me.'

From the very beginning, Desert Hills staff has gone out of its way to make mother, family and friends feel welcome, any time, all the time. All of her daughters, granddaughters and one great-granddaughter recently attended a Mother's Day tea in her honor on the patio at Desert Hills. The particularly noteworthy staff made us feel welcome, not a burden. Always helpful, staff members were on hand and stepped forward cheerfully to assist in all ways, prepared tables and chairs and generally made themselves available for anything needed but not furnished by the family.

Our family is confident Mother is safe, secure and very well cared for at Desert Hills."

– Rosemary D.,
on behalf of the Family of Anna K.

"I would like to take this opportunity to commend You, Cascade Living Group and especially Trudy Hendricks and her entire staff at Desert Hills Memory Care Center in Hemet, California.

My Father who was diagnosed with Alzheimer's Disease, check into Desert Hills Memory Care Center on July 30, 2008.  The reception showed genuine concern and compassion and was far beyond my wildest expectations.  Ms. Hendricks and her entire staff were Angels in disguise.  I was very pleased with the cleanliness and beauty of the facility and the outside grounds.

My Father stayed at Desert Hills from that day until April 14, 2009, when I took him to his Doctor appointment.

During that appointment it became necessary to Hospitalize my Father.

My Father passed away at the hospital on April 19, 2009.

During my Father's (Harry L Williams) (RED), stay at Desert Hills, he received the best of care and medical attention that anyone could expect.  

If I have the opportunity, I will strongly recommend Desert Hills to anyone who should ask.

Thank You For Being There in our time of need,"

– James P. W.

"Your willingness to help Dad, and treat him with respect and dignity lifted a heavy load from all of our shoulders. Just having Wendy and Carla to speak to and help us meant so much to my daughter and myself.

Desert Hills and its staff were like a lighthouse when we needed help the most. I want to give my most sincere thanks for the help and support you gave to my father, and our family.

I will always sing your praises when anyone asks about needed care at an Assisted Living and Alzheimer's/Dementia Care Facility."

– Shannon R.